Mobile App
How do I add the group chat feature to my app?
You can enable the featureGroup Chat in Groupin your account settings. Go to the CONFIGURATION tab of the app's administrative area and in the left side column select FEATURES - APP MENU. Drag and dropGroup Chat in Groupto enter the order you prefer ...
How do I edit traveler information?
You can edit traveler information (email, password, etc.)going to the "UARIES" tab in the top bar of the administrative area and selecting the desired traveler through the search. After locating your traveler, go to actions on the right and select ...
Can I create my own resources for the main app screen?
Yes! Go to the top bar of the administrative area the CONFIGURATION tab, in the left side column select CHARACTERISTICS - APP MENU, on the right select MAIN SONE - ADD RESOURSE to create a new menu item. You will have the option to add a link or ...
Enabling "TACT US" messages in the app for contact between the agent and traveler: how they work for you and your customers
Important: Please consult availability of this feature according to the contracted plan. A "TACT US" buttonwill be displayed on the main screen of the app. By pressing the button, the user will have access to a contact window through which they can ...
Can I change app menu names?
Yes! You can translate/change name of your menu items by accessing in the administrative area, in the top bar than the CONFIGURATION tab - GENERAL SUMMARY - CHARACTERISTICS - APP MENU. When you open the list of menu items, click the three dots edit ...
Can I choose which features will be displayed on the main screen of the app?
Yes! You can choose which features to display and the order in which they will be presented. The first three items will be visible directly on the main screen and the rest of the items will be accessible via the buttonMore. . . Go to the ...
will my client's travel documents be available offline?
Yes! The entire itinerary, maps, destination guides and travel documents are downloaded to the app the first time the trip is opened. Travel documents will be available at any time, regardless of whether or not the user is connected to the internet.
does flight check-in work for any airline?
We cover a lot of airlines! However, if you find an airline that we do not cover, please send us an email and we will add it (as long as the airline allows you to check-in online).
do flight alerts work with all flights and airlines?
Flight alerts cover 97% of commercial flights worldwide.
Does the app work offline?
The app works offline except for: updates, posts, sending in-app messages, and booking features. However, this can be done when the device is connected to a free Wi-Fi network. * Please make sure you disable theroamingand activate GPS. Here are some ...
Is there a cost for my customers when using the app?
There is no cost to customers unless they make a purchase through the app (e.g. booking a hotel or tour). * It is important that customers turn off theroamingwhile using the app, to avoid additional fees.
Can I use the app to send a message to my customers?
In addition to emails, you can also send push notifications or text messages to your customers. In the CMS, click Message CENTRAL in the top menu. Choose whether you want to send a message to a particular traveler or to all members of a specific ...
What mobile devices does the app work on?
The app works on iOS (iPhone and iPad) and Android mobile devices. Users on other platforms will have access to an online page that includes their itinerary. Currently the compatibility is with Android 8.0 and newer versions. For iOS: iPhone: ...
Can I create an account for groups?
Yes! * * You can create a Group that includes multiple accounts (the group name can be the company name and accounts can be, for example, business units in each city). * only available in white label version app For more details please contact us to ...
Where is the link that allows the customer to print the itinerary located? Can I remove?
From the app, it is not possible to print the itinerary. You can print a trip on your web version, directly from the CMS (site where the travel agent has access). To do this, simply create a trip and, after saving, click the print button.
When a Push notification is sent to passengers, is it saved in the App or deleted right after shipment?
A Push notification, by nature, is not recorded on any device. You can view through the App's notification center.
How do I enter the satisfaction survey (SurveyMonkey)? Is there extra cost?
SurveyMonkey is a third-party service and must be contracted directly on your website. Because of this, we do not offer any support for surveys. They have a Basic plan, which is free. After the creation of the research on this platform, just inform ...
How do I add days on a trip already in progress?
The system does not allow you to make changes to a trip that is already in progress. In this case, you must create an extension of the trip on another itinerary.
Can I change the dates of travel after it has been published?
Yes, you can change the end date of the trip, but you will not be able to change the starting date once published and the start of the trip.
How is itinerary count performed?
The itinerary is counted by each email entered in the trip. In the REPORTS - GENERAL REPORTS tab you can observe the number of itineraries published and download of itineraries. The same login can be done on up to 3 devices (for a family, for ...
How to instruct the passenger to download the My Agent App?
After finishing all editions of your itinerary, click Publish, when you enter all the contact information, click "Send App" for your customer to receive access to the app directly in your email. Your client's login information will be: login - email ...
What is the difference between Travel App and Guide App, and when to use one or the other when creating an itinerary?
The Travel App has all the tools to include flights, hotels and services contracted in the agency. The Guide App is an option to offer only one travel guide (with maps, currency converter, point of interest guide) - there are more than 1,200 ...
How do I connect with suppliers for the sale of products?
In general, all sites that have an affiliate program provide a link for you to inform the customer and, from it, any purchase made from there is computed in your affiliate account. There is no way to restrict the type of product to sell by the App ...
How can I control my itineraries created and downloaded by the end customer?
In the " Reports" tab & "General Reports" - search for the date of travel and\or the account or sub-account. It is possible to check both the published and downloaded itineraries of the selected trip.
Can the end customer add in the app the activities he wants to carry out during his trip?
Yes, it is possible. Just click on the + icon in the itinerary of your trip. Periods of the day will appear and the passenger can opt for one of the options. Once you have selected the period of the day in which you would like to carry out the ...
Why don't contextual notifications appear in the app's notification center (bell icon)?
Some contextual notifications are generated on the phone and not in the app, unfortunately they cannot be added to the notification center (bell icon). This is the case for time-based contextual notification. For time-based notifications we recommend ...
Does my customer still have access to your trip through the app after returning?
Yes! They will still be able to access your travels by accessing the sectionMy Travelsof the app (in the top left corner).