How do I access the financial portal to manage my subscription and payment method?

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• What is the amount of additional credits on my subscription?

  Additional credits have the same value for all plans, whether monthly or annual. We suggest purchasing a larger package of credits as they do not expire (as long as your subscription is active), and have lower values. 1 credit - R$15,00 10 credits - ...

• How do I change my portal access password?

  It's pretty simple, just follow the steps below: Click the icon in the top right corner and select the SKNER option: It will open the screen already with the option to define the new password, fill in the requested fields for new password: This new ...

• Does my customer still have access to your trip through the app after returning?

  Yes! They will still be able to access your travels by accessing the sectionMy Travelsof the app (in the top left corner).

• How to check the credits used, the available balance and buy additional credits?

  You will be able to access your balance, report of credits used and purchase additional credits in REPORTS & USE CHRED. The purchase of additional credits can be made through the portal (credit card) or by the payment support channel by PIX (opening ...

• The app portal is asking you to register a new password. What does this mean and what should I do?

  On the last day 06/11/2019 we updated our password security policies and with this when accessing the portal you may be asked to create a new password. It's quite simple and just follow the steps below: Enter your current login (email) and password. ...