How can I control my itineraries created and downloaded by the end customer?
In the " Reports" tab & "General Reports" - search for the date of travel and\or the account or sub-account. It is possible to check both the published and downloaded itineraries of the selected trip.
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After a published trip, how do I send customer access?
After publishing a trip you can add new users including in the same way as when creating the trip. At the end of the inclusion, click SAVE. To send the invitation to the new user click SEND APP: The email sending screen will open. Click filter to ...
Can I use the app to send a message to my customers?
In addition to emails, you can also send push notifications or text messages to your customers. In the CMS, click Message CENTRAL in the top menu. Choose whether you want to send a message to a particular traveler or to all members of a specific ...
Is there a cost for my customers when using the app?
There is no cost to customers unless they make a purchase through the app (e.g. booking a hotel or tour). * It is important that customers turn off theroamingwhile using the app, to avoid additional fees.
Can the end customer add in the app the activities he wants to carry out during his trip?
Yes, it is possible. Just click on the + icon in the itinerary of your trip. Periods of the day will appear and the passenger can opt for one of the options. Once you have selected the period of the day in which you would like to carry out the ...
How do I add my customer service contact details?
You can choose how your customers can contact you through the top SKNS tab, select in the left side column CUSTOMER SUPPORT, you can choose between the options: By phone The Whatsapp app By SMS By e-mail Through a website form For messages in the app