Enabling "TACT US" messages in the app for contact between the agent and traveler: how they work for you and your customers
Important: Please consult availability of this feature according to the contracted plan.
A "TACT US" buttonwill be displayed on the main screen of the app. By pressing the button, the user will have access to a contact window through which they can ask questions or send comments directly to you.
Messages may be sent to contacts you register under "CONFIGURATION" - "CUSTOMER SUPPORT", remember to activate the desired contacts.
Related Articles
Can I use the app to send a message to my customers?
In addition to emails, you can also send push notifications or text messages to your customers. In the CMS, click Message CENTRAL in the top menu. Choose whether you want to send a message to a particular traveler or to all members of a specific ...
How can I track a customer trip on the APP?
In the users section of the trip, within the trip of your client, you can include your user with the Booker profile (Agent) and thus follow the trip of your client from the app on your mobile phone, in the "My Travelers" tab. It is worth remembering ...
Does the app work offline?
The app works offline except for: updates, posts, sending in-app messages, and booking features. However, this can be done when the device is connected to a free Wi-Fi network. * Please make sure you disable theroamingand activate GPS. Here are some ...
How do I add my customer service contact details?
You can choose how your customers can contact you through the top SKNS tab, select in the left side column CUSTOMER SUPPORT, you can choose between the options: By phone The Whatsapp app By SMS By e-mail Through a website form For messages in the app
How Contextual Notifications work
In this video (https://turboxplay.com.br/course/training-app-my-agent/34721/183988) you will learn how to configure Contextual Notifications. Contextual Notifications are those that will automatically be displayed on the user's device, based on time, ...