Customer postponed or canceled the trip. What to do?

published travel with retroactive dates cannot be changed, so our recommendation is to change the dates of travel in the app to any future date (even if the customer does not yet have a new date). With this, you ensure that you can change in the future.

The field that commands the date of travel is in the " TRAVEL SKINGIN" menu

In case of change date and waiting for confirmation of a new date, you can change the status to pending. In case of total cancellation you can delete the script or just change the status to canceled:

It is noteworthy that even changing the status the client continues with access to the trip (you can do so if the client leaves the commission at the agency or you work with service fee on your consulting).

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